The standards based on which our company establishes its management system are: ISO9001:2015 "Quality Management System Requirements" ISO14001:2015 "Environmental Management System Requirements and Guidelines for Use" and applicable laws and regulations related to quality and environment.
When establishing our company's management system, the customer-oriented process COP first identifies the customer-oriented process definition: those processes that directly connect with external customers through input and output are usually value-added.
In order to effectively implement customer-oriented processes, it is necessary to identify, establish, and implement support process SP and management process MP. Definition of Supporting Process: A process that directly supports customer oriented processes. For example, "device management" is the supporting process for "product implementation".